Frequently Asked Questions
Get answers to the most common questions about our septic and plumbing services in Ogallala, Nebraska.
Common Questions & Answers
Everything you need to know about our septic and plumbing services
Septic Services
Tank pumping, maintenance, and repairs
Plumbing
Emergency repairs and installations
Scheduling
How to book and timing
Pricing
Costs and estimates
Septic System Services
Everything about septic tank pumping and maintenance
Most residential septic tanks should be pumped every 3-5 years, depending on household size, usage patterns, and tank size. Factors that require more frequent pumping include: large families, garbage disposals, automatic washing machines, and heavy water usage. Commercial systems typically need pumping every 1-2 years due to higher usage volumes.
Warning signs include: slow draining sinks and toilets, sewage backup in drains or toilets, strong odors around the septic tank or drain field, unusually lush or green grass over the drain field, gurgling sounds from plumbing, and standing water or soft spots near the tank location. If you notice any of these signs, contact us immediately for an inspection.
Our technicians will locate and uncover the septic tank, remove the lid, and use specialized equipment to pump out all liquids and solids. We also inspect the tank's condition, check the inlet and outlet baffles, and clean the effluent filter if present. The waste is transported to certified disposal facilities. We provide documentation of the service and recommendations for future maintenance.
No, we recommend avoiding all water use during septic tank pumping to prevent system damage and ensure complete waste removal. This includes running dishwashers, washing machines, flushing toilets, and using sinks. Water use can interfere with the pumping process and may cause backup issues. We'll let you know when it's safe to resume normal use.
Clear access to the septic tank lids, remove any objects or landscaping around tank access points, and mark the tank location if not clearly visible. Ensure our service vehicles can reach the tank location. Avoid using plumbing for 24 hours before service. We'll provide specific preparation instructions when scheduling your appointment.
Residential septic tank pumping typically ranges from $285-$485 depending on tank size, accessibility, and location. Standard 1000-1500 gallon tanks start at $285. Larger tanks or difficult access situations may cost more. We provide free estimates and upfront pricing with no hidden fees. Contact us for a personalized quote.
All waste is transported to certified treatment facilities in compliance with EPA and state regulations. We never dump waste in unauthorized locations. The waste is processed at licensed facilities where it's treated and safely disposed of according to environmental standards. You'll receive documentation of proper disposal for your records.
Yes, we provide 24/7 emergency service for septic backups, overflows, and other urgent issues. Emergency service includes a $195 service call fee plus time and materials. We respond within 1-2 hours for emergencies. Call (308) 284-0945 immediately if you have a septic emergency.
Plumbing Services
Common questions about our plumbing repairs and installations
We provide comprehensive plumbing services including drain cleaning, pipe repairs, water heater installation and repair, leak detection and repair, fixture installation, sewer line repairs, and emergency plumbing services. Our licensed technicians handle both residential and commercial plumbing needs throughout Keith County.
Yes, we provide 24/7 emergency plumbing services for urgent issues like pipe breaks, severe leaks, sewer backups, and other plumbing emergencies. Emergency service is available throughout Keith County with typical response times of 1-2 hours. Emergency service includes a $195 service call fee.
Signs of water leaks include unusually high water bills, sound of running water when no fixtures are in use, wet spots or mold growth, low water pressure, or visible water damage. We use advanced leak detection equipment to locate hidden leaks without destructive excavation. Contact us immediately if you suspect a leak.
First, check if the pilot light is lit (for gas heaters) or if the circuit breaker has tripped (for electric heaters). If these basic checks don't resolve the issue, contact us for professional diagnosis and repair. We can repair most water heater issues or provide replacement recommendations. Never attempt gas water heater repairs yourself due to safety risks.
Prevent clogs by avoiding pouring grease down drains, using drain guards to catch hair and debris, running hot water after each use, and scheduling regular drain cleaning maintenance. Never flush non-biodegradable items down toilets. We offer preventive maintenance programs to keep your drains flowing smoothly.
Common causes include mineral buildup in pipes, leaks in the plumbing system, clogged aerators, problems with the main water supply, or issues with the pressure regulator. We can diagnose the specific cause and provide appropriate solutions, from simple cleaning to pipe replacement if necessary.
Yes, all our plumbers are licensed by the state of Nebraska and fully insured. We maintain current licenses and carry comprehensive liability insurance for your protection. Our technicians undergo regular training to stay current with plumbing codes and best practices.
Yes, we provide free estimates for all plumbing services. We'll assess your specific needs, explain the work required, and provide transparent pricing before beginning any work. Emergency services may require immediate action, but we'll always explain costs upfront.
Scheduling & Pricing
Everything about booking and paying for our services
We typically respond to emergency calls within 1-2 hours. For routine service requests, we can usually schedule within 24-48 hours. Same-day service is often available for urgent issues. During peak seasons, advanced booking may be recommended for non-emergency services.
We serve Ogallala and all of Keith County, Nebraska, including Keystone, Brule, Martin, Lisco, and surrounding rural areas. Our service vehicles are equipped to reach remote locations. Contact us to confirm service availability in your specific area, especially for very remote properties.
We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). For commercial accounts with approved credit, we offer net-30 billing. Payment is due upon completion of service unless other arrangements have been made in advance.
Yes, we offer annual maintenance plans that include regular septic tank pumping, priority emergency service, detailed service records, and discounted rates on additional services. These plans help prevent costly emergencies and extend the life of your systems. Contact us for plan details and pricing.
Our technician will arrive in a marked vehicle, identify themselves, and explain the work to be performed. We'll provide an upfront estimate before starting any work. After completion, we'll explain what was done and provide maintenance recommendations. You'll receive a detailed invoice and service documentation.
Yes, we stand behind our workmanship with comprehensive warranties. Septic pumping includes a 30-day satisfaction guarantee. Plumbing repairs typically include a 1-year warranty on labor and materials. Extended warranties are available on certain services. Specific warranty terms are provided with each service.
While we can provide general pricing information over the phone, most accurate quotes require an on-site assessment. Complex jobs like septic system repairs or major plumbing installations need visual inspection for accurate pricing. Emergency services can often be quoted immediately based on the described issue.
Yes, we provide specialized services for commercial properties including restaurants, multi-unit housing, office buildings, and industrial facilities. Commercial services include scheduled maintenance programs, regulatory compliance support, and priority emergency response. Contact us for a custom commercial quote.
Environmental & Regulations
Important information about environmental compliance and regulations
We dispose of all septic waste at EPA-approved treatment facilities that meet strict environmental standards. Our waste transportation and disposal comply with all federal, state, and local regulations. You'll receive documentation of proper disposal for your records and potential real estate transactions.
Absolutely. We follow all environmental protection guidelines and use environmentally safe practices in all our services. Our pumping procedures prevent contamination, and we never dispose of waste in unauthorized locations. We help protect groundwater and the environment through proper septic system maintenance.
Permit requirements vary by location and type of work. Routine septic tank pumping typically doesn't require permits, but major repairs, installations, or modifications usually do. We handle all permit applications and ensure all work meets local and state regulations. We'll inform you of permit requirements during the estimate process.
Protect your system by having it pumped regularly, avoiding flushing non-biodegradable items, conserving water, maintaining the drain field (no driving or heavy objects), and scheduling professional inspections. We can provide detailed maintenance guidance specific to your system type and location.
Warning signs of septic system failure include sewage backup, strong odors, slow drainage throughout the house, standing water over the drain field, or very green grass over the drain field. System failure requires immediate professional attention to prevent health hazards and property damage. Contact us right away if you notice these signs.
While some basic maintenance like watching what you flush can be done yourself, professional septic tank pumping, inspections, and repairs should only be performed by licensed professionals. Improper maintenance can damage your system, create health hazards, and violate environmental regulations. Trust the experts for all septic services.
A comprehensive inspection includes checking tank condition, measuring sludge and scum levels, inspecting inlet and outlet baffles, examining the drain field, testing system function, and checking for leaks or damage. We provide a detailed written report with photos and recommendations for any needed repairs or maintenance.
Yes, we provide comprehensive septic system inspections for real estate transactions. Our inspection includes all system components, functionality testing, compliance verification, and a detailed written report with photos. This helps buyers and sellers make informed decisions and avoid unexpected septic system costs.
Still Have Questions?
Our expert team is here to help with any questions about your septic and plumbing needs.
Call Us
(308) 284-0945
Email Us
allysoncraig@prpumpingtank.com
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