Privacy Policy

Last Updated: November 6, 2024

Paul's Repair Plumbing & Heating ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Property information for service delivery
• Payment and billing information
• Communication preferences
• Service history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Usage patterns and preferences

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and improve our septic tank pumping and plumbing services
• Process payments and maintain service records
• Communicate with you about your services and appointments
• Send service reminders and follow-up communications
• Respond to customer service requests and support needs
• Comply with legal and regulatory requirements
• Improve our website and service offerings

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our business
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: Information may be transferred in connection with a business merger or sale
• Emergency Situations: We may share information to protect the safety of our customers or the public

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and encryption
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Restrict or object to certain processing of your information

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Website Analytics

We may use third-party analytics services to understand how visitors use our website. These services may collect information about your use of our site and other websites. This information helps us improve our website and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: