Terms of Service

Last Updated: November 6, 2024

These Terms of Service ("Terms") govern your use of Paul's Repair Plumbing & Heating's website and services. By using our services, you agree to be bound by these Terms.

Services Description

Paul's Repair Plumbing & Heating provides professional septic tank pumping, maintenance, and plumbing services throughout Keith County, Nebraska and surrounding areas. Our services include but are not limited to:

• Septic tank pumping and waste removal
• Septic system maintenance and repairs
• Plumbing installation and repair
• Emergency plumbing services
• System inspections and diagnostics
• Commercial septic and plumbing services

Service Areas and Coverage

We provide services primarily in Keith County, Nebraska, including but not limited to:

• Ogallala, NE (headquarters location)
• Keystone, NE
• Brule, NE
• Martin, NE
• Lisco, NE
• Sarben, NE
• Additional rural areas in Keith County and surrounding counties

Service availability and travel fees may vary based on location. Please contact us to confirm service availability in your area.

Service Agreement and Estimates

Free Estimates

We provide free estimates for most services. Final pricing may vary based on actual conditions discovered during service, but we will always discuss any additional costs with you before proceeding.

Service Authorization

By authorizing service, you agree to the estimated costs and any additional costs that may arise from unforeseen circumstances. We will always seek your approval before performing additional work beyond the original scope.

Payment Terms

Payment Methods

We accept cash, check, and major credit cards. Payment is due upon completion of service unless other arrangements have been made in advance.

Outstanding Balances

Accounts with outstanding balances may be subject to service suspension until payment is received. Additional charges may apply to accounts with payment delays.

Emergency Services

24/7 Emergency Response

We provide 24/7 emergency septic and plumbing services. Emergency service rates may apply outside of regular business hours and on weekends/holidays. Emergency service availability may vary by location and current service commitments.

Response Time

While we strive to respond to emergencies promptly, actual response times may vary based on our current workload, weather conditions, and location. We will provide estimated arrival times when scheduling emergency service.

Service Guarantee

Workmanship Quality

We take pride in our professional workmanship. We will re-perform any work that does not meet professional standards at no additional charge. This guarantee is valid for 30 days from completion of service.

Customer Satisfaction

Your satisfaction is important to us. If you are not satisfied with our service, please contact us immediately so we can address your concerns.

Limitations and Exclusions

Property Access

Customers are responsible for providing safe and clear access to septic tanks, pipes, and other service areas. Additional charges may apply if significant site preparation is required.

Hidden Utilities

We are not responsible for damage to hidden utilities or buried lines that were not clearly marked or identified before service begins. Please call 811 to locate underground utilities before we begin work.

Weather and Site Conditions

Service may be delayed or rescheduled due to weather conditions, site accessibility, or other factors beyond our control. We will make every effort to reschedule services as promptly as possible.

Liability and Insurance

Insurance Coverage

We carry comprehensive liability and property damage insurance. Our insurance covers damage caused by our direct actions during service. Coverage limits vary by policy.

Limitations of Liability

Our liability is limited to the direct cost of our services. We are not responsible for indirect, consequential, or incidental damages, including but not limited to property damage, business interruption, or other economic losses.

Waste Disposal and Environmental Compliance

All waste is disposed of in accordance with federal, state, and local regulations. We work only with licensed disposal facilities and maintain proper documentation of waste disposal.

Cancellation and Rescheduling

Customer Cancellation

You may cancel or reschedule service with at least 24 hours notice. Late cancellations or no-shows may be subject to a service fee to cover our preparation time and lost opportunity costs.

Company Cancellation

We reserve the right to cancel or reschedule service due to equipment failure, extreme weather, or other emergency situations. We will make every effort to reschedule your service at no additional charge.

Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any modifications.

Contact Information

If you have questions about these Terms of Service, please contact us: